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Looking to expand our Operations Team in Maryland

  • 1.  Looking to expand our Operations Team in Maryland

    Posted 15 days ago

    Franchise Operations Project Manager position available at The Cleaning Authority in Columbia, MD

    Headquartered in Columbia, Maryland, The Cleaning Authority, LLC is a franchise system with 225 franchise locations throughout the US and Canada. The Cleaning Authority is owned by the parent company, Authority Brands that owns 6 other leading home service franchisors, including America's Swimming Pool Company, Benjamin Franklin Plumbing, Homewatch CareGivers, Mister Sparky Electric, Mosquito Squad, and One Hour Heating and Air Conditioning. Together, these brands provide home services through more than 1675 locations operated by 920 franchise owners in the U.S., Canada, Latin America, Kenya and Indonesia. Authority Brands is dedicated to supporting individual franchisee growth through providing strong marketing, technology and operational support. 

     
    The mission of the Operations Department at The Cleaning Authority is to provide assertive, franchisee-centered guidance that prepares and supports an increasingly diverse community of franchisees to grow expeditiously, exponentially and responsibly. 
     
    Strong analytical and project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.

    Maintain good relations, confidentiality, professionalism, enthusiasm and accuracy.  Respond quickly, ethically and effectively.  Demonstrate initiative, creativity, assertiveness, good judgment and fairness.  Be respectful, consistent and motivated.  Remember priorities, scrutinize interruptions, follow instructions, and accept feedback.    Listen actively, anticipate and analyze problems.  Eliminate mediocrity; emphasize superior franchisee-centric service.

    Formulate and apply mathematical modeling and other optimizing methods to develop and interpret information that assists franchisees and management with decision making, policy formulation, best practice guidance or other operational functions.  
     
    Provide project management and operational support to the franchisees and Operations Department with the overall goal to improve the quality, quantity and timeliness of services to the franchisees.  This includes acquiring resources and coordinating the efforts of team members and third-party vendors or consultants in order to deliver projects according to plan.  Will also define the project's objectives and oversee quality control throughout its life cycle.  Manage day-to-day project-related inquiries, ensuring timely response and insight. 
     
     
    Skills and Experience:
    • Previous Franchise experience required
    • Service Industry experience preferred
    • CFE Certified Franchise Executive preferred
    • Computer or technical knowledge including high level skills in Excel, Access and (preferably) SQL
    • Excellent communication (verbal and written) and interpersonal skills
    • Excellent business management and developmental skills
    • Financial management skills
    • Leadership qualities
    • Efficient team management skills
    • Ability to resolve conflicting situations
    • Effective problem-solving skills
       
    Specific Projects
    • Coordinating and Enhancing Cleaning Training
    • Examination and update of New Franchisee Training
    • Various Proprietary software development initiatives
    • Operations, PreWork and Employee Manual Review
    • Vendor Analysis
     
    About The Cleaning Authority: Headquartered in Columbia, Maryland, The Cleaning Authority, LLC is a franchise system with 225 franchise locations throughout the US and Canada. The Cleaning Authority is owned by the parent company, Authority Brands that owns 6 other leading home service franchisors, including America's Swimming Pool Company, Benjamin Franklin Plumbing, Homewatch CareGivers, Mister Sparky Electric, Mosquito Squad, and One Hour Heating and Air Conditioning. Together, these brands provide home services through more than 1675 locations operated by 920 franchise owners in the U.S., Canada, Latin America, Kenya and Indonesia. Authority Brands is dedicated to supporting individual franchisee growth through providing strong marketing, technology and operational support. 
     
    Authority Brands is an Equal Opportunity Employer




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    Leanne Stapf
    COO
    The Cleaning Authority
    Columbia, MD
    Leanne@TheCleaningAuthority.com
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